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Tanzania, Lushoto

Explaining a Fee Without a Shared Language

A forest ranger on collecting fees from strangers, and fining neighbours he has to keep living beside.

This story is a Tourism Voices Original and was recorded in the early 2000s. Recent visits show that many aspects of it are still relevant. The Tourism Voices Assessment project will update the story soon.

I'm responsible for collecting forest fees and making sure no one leaves rubbish behind or takes wood and plants from the forest. About twenty percent of the tourists who come through give me trouble over payment β€” usually the ones without a guide, who don't realise the fee is obligatory. When I stop them, most refuse to pay at first. I don't speak English well, and they don't speak Swahili, so it's hard to explain how the system works. In those cases I have to walk them back to the Tourist Information Centre in Lushoto and find someone to translate. Once they understand, they don't mind paying.

I have problems over payments with about 20% of the tourists who come through the forest β€” those are the ones who come without guides and often don't know a forest fee is obligatory.

The problems with local people are harder. Some take wood and plants from the forest, and when I have to fine someone from my own village, it gets personal β€” they stop liking me after that.

My contact with tourists is limited, since my English isn't strong and hardly any visitor speaks Swahili. But I enjoy the little bit of contact I do get.

A job that puts him between strangers who don't understand the rules, and neighbours who resent them.